Two March ships worldwide. Whether you're in New York, Paris, Casablanca, or Dubai — we deliver Moroccan heritage to your door.

Below you'll find processing times, shipping zones, estimated delivery windows, and everything you need to know about how your Two March order reaches you.

Table of Contents

1. Order Processing
2. Shipping Zones and Estimated Delivery Times
3. Shipping Rates
4. Free Shipping
5. Order Tracking
6. Customs, Duties, and Taxes
7. Pre-Orders and Limited Drops
8. Subscription Orders (Unit M56 Membership)
9. Incorrect Address and Failed Deliveries
10. Lost or Delayed Packages
11. Shipping Restrictions
12. Contact Us

Section 01

Order Processing

All orders are processed within [PROCESSING_DAYS] after payment confirmation (excluding weekends and public holidays).

During high-demand periods — including product drops, the March 2 annual release, Black Friday, and holiday seasons — processing times may extend by an additional 1–3 business days. We will notify you by email if your order is affected.

You will receive a shipping confirmation email with a tracking number once your order has been dispatched. If you do not receive a confirmation email within the processing window, please check your spam folder or contact us at [COMPANY_EMAIL].

Section 02

Shipping Zones and Estimated Delivery Times

Delivery times below are estimates calculated from the date of shipment (not the order date). Actual delivery may vary depending on carrier capacity, customs processing, and local conditions.

All delivery times are estimates in business days and exclude processing time, weekends, and public holidays.

Section 03

Shipping Rates

Shipping rates are calculated at checkout based on your shipping zone, the weight and dimensions of your order, and the shipping method you select.

You will see all available shipping options and their exact costs on the checkout page before you complete your purchase. We do not add hidden fees — the price you see at checkout is the price you pay for shipping.

Rates may vary during promotional periods or limited-time offers.

Section 04

Free Shipping

We offer free standard shipping on orders that meet the following minimum thresholds:

Zone	Free Shipping Threshold
🇺🇸 United States	[US_FREE_SHIPPING_THRESHOLD]
🇨🇦 Canada	[CA_FREE_SHIPPING_THRESHOLD]
🇪🇺 European Union	[EU_FREE_SHIPPING_THRESHOLD]
🇬🇧 United Kingdom	[UK_FREE_SHIPPING_THRESHOLD]
🇲🇦 Morocco	[MA_FREE_SHIPPING_THRESHOLD]
All other zones	[INTL_FREE_SHIPPING_THRESHOLD]

Free shipping applies to standard shipping only. Express and priority shipping upgrades are available at an additional cost. Free shipping thresholds are calculated on the order subtotal before taxes and after discounts.

Section 05

Order Tracking

Every Two March order is shipped with tracking. Once your order has been dispatched, you will receive a shipping confirmation email containing:

• Your tracking number
• A direct link to track your package on the carrier's website
• Estimated delivery date

You can also track your order at any time by logging into your account on our website and navigating to your order history.

Please note: Tracking information may take 24–48 hours to update after the shipping confirmation email is sent. If your tracking has not updated after 48 hours, please allow an additional day before contacting us — carriers sometimes experience minor delays in scanning.

Section 06

Customs, Duties, and Taxes

For international orders shipped outside the country of fulfillment, your package may be subject to import duties, customs fees, and local taxes imposed by the destination country's government. These charges are determined by your country's customs authority and are not controlled, imposed, or collected by Two March.

How we handle duties and taxes by zone:

Zone	Duties & Taxes
🇺🇸 United States	Sales tax collected at checkout where applicable
🇪🇺 European Union	VAT and duties estimated and collected at checkout (DDP) where possible
🇬🇧 United Kingdom	UK VAT and duties estimated and collected at checkout (DDP) where possible
🇨🇦 🇲🇦 🇦🇪 and others	Duties and taxes may be charged upon delivery by the carrier or customs authority

Where available, we use Delivered Duties Paid (DDP) checkout — meaning estimated duties and taxes are calculated and collected at the time of purchase so you are not surprised by charges at delivery. When DDP is not available for your country, your order ships Delivered at Place (DAP) and any duties or taxes must be paid directly to the carrier upon delivery.

We strongly encourage international customers to familiarize themselves with their country's import regulations before placing an order.

Important: Two March is not responsible for customs delays, seizures, additional fees, or refused packages due to unpaid duties. Packages refused at customs will be returned to us at the customer's expense, and only the product cost (minus original and return shipping) will be refunded.

Section 07

Pre-Orders and Limited Drops

Two March operates a drop model — limited-edition collections released on specific dates. Some products may be available for pre-order before the official drop date.

Pre-order items have their own shipping timeline, which will be clearly displayed on the product page at the time of purchase. Pre-orders typically ship within the timeframe stated on the product page (e.g., "Ships by [date]").

If your order contains both in-stock items and pre-order items, your order may ship in multiple shipments. In-stock items will ship first according to standard processing times; pre-order items will ship when they become available. You will receive a separate tracking number for each shipment.

During major drops (such as the March 2 annual release or November 6 launch), order volume may be significantly higher than usual. We will communicate any expected delays through email and our social channels.

Section 08

Subscription Orders (Unit M56 Membership)

Unit M56 membership subscription items ship monthly according to your billing cycle. Subscription shipments follow the same shipping zones, carriers, and estimated delivery times listed in Section 2.

You will receive a shipping confirmation email with tracking for each monthly subscription shipment.

For subscription-specific questions (including address changes, skipped months, or cancellations), contact us at [COMPANY_EMAIL] at least 5 days before your next billing date to ensure changes are applied before your next shipment.

Section 09

Incorrect Address and Failed Deliveries

It is your responsibility to ensure that the shipping address provided at checkout is accurate and complete. Please double-check your address, apartment/suite number, city, postal code, and country before confirming your order.

If you entered an incorrect address: Contact us immediately at [COMPANY_EMAIL]. If the order has not yet shipped, we may be able to update your address. Once shipped, address changes are no longer possible.

If a package is returned to us due to an incorrect address, unclaimed delivery, or refused delivery:

• We will contact you by email to arrange reshipment
• The customer is responsible for any additional shipping costs to reship the order
• If you do not respond within 30 days, we may issue a refund minus original and return shipping costs

Section 10

Lost or Delayed Packages

If your package has not arrived within the maximum estimated delivery time for your shipping zone (see Section 2), please follow these steps:

1. Check your tracking: Visit the carrier's tracking page using the link in your shipping confirmation email. Look for any updates or delivery exceptions.
2. Check with neighbors or your building management: Carriers sometimes leave packages with neighbors or at a front desk.
3. Contact the carrier directly: File an inquiry with the carrier using your tracking number. They can provide more specific information about your package's location.
4. Contact us: If the carrier cannot resolve the issue, email us at [COMPANY_EMAIL] with your order number and tracking details. We will open an investigation with the carrier on your behalf.

For packages confirmed as lost by the carrier, we will offer a replacement shipment or a full refund at your choice. Lost package claims typically take 5–15 business days to resolve depending on the carrier's investigation process.

Section 11

Shipping Restrictions

We currently do not ship to the following:

• P.O. Boxes (for express shipments — standard shipping to P.O. Boxes may be available in the US)
• Countries or territories under international trade sanctions or embargoes
• Freight forwarding addresses (orders to known freight forwarders may be cancelled)

If your country is not available at checkout, it means we are currently unable to ship there. We are continuously expanding our shipping network — follow us on social media for updates on new shipping destinations.

Section 12

Contact Us

If you have any questions about shipping, need to update your address, or want to check on the status of your order, we're here to help.

Shipping Support

[COMPANY_NAME]

Email: [COMPANY_EMAIL]

Phone: [COMPANY_PHONE]

For shipping inquiries, please include your order number and tracking number (if available) for faster assistance.